Product Safety and Compliance

At Fluff, ‘Product Safety and Compliance’ is a key priority for ensuring the safety of our Users. We have people, processes and systems in place to ensure that only safe and compliant products are made available on Fluff by third-party sellers.

In the unfortunate event that a product is found to be unsafe, after being available for sale on Fluff, we take immediate action to remove and block such products. We employ innovative solutions such as ‘push notifications’ to inform users of hazards and to communicate the need for a recall.

For users and Market Surveillance Regulators who wish to inform Fluff of any safety or compliance related issue linked with a product, please contact us directly at product_safety@fluff.shop